Terms of Service

Ace Buyback ("we", "us", "our") is a buyback service operated by Osiris One, based in the Netherlands, available at buyback.osiris.one. We purchase broken and used phone and tablet screens from individuals and businesses across Europe and North America.

By creating an account or sending us a shipment, you agree to these terms. If you use the service on behalf of a company, you confirm you are authorised to bind that company.

You tell us what you want to sell, we provide a prepaid shipping label, you ship your screens to our warehouse, our lab tests and grades them (typically within 24-48 hours of arrival), and we make you an offer based on the condition and our published pricing. If you accept, we pay you by bank transfer, PayPal, or cryptocurrency.

Prices shown on our pricing page are indicative and updated regularly. The final offer is always based on our testing of the actual items received and may differ from the indicative price if the condition, model, or quantity differs from what was declared.

You must be at least 18 years old to use the service. You are responsible for keeping your account credentials confidential and for all activity under your account. New accounts may be reviewed and approved by our team before the first payout. We may refuse, suspend, or close accounts that breach these terms or that we reasonably suspect of fraud.

You warrant that you own the items you send us (or are authorised to sell them), that they are free of any liens or third-party claims, and that they were not obtained unlawfully. You must remove any personal data, SIM cards, and memory cards before shipping — we are not responsible for data left on devices or components.

We cooperate with law enforcement and may withhold payment and retain items where we reasonably suspect they are stolen or counterfeit.

We provide prepaid, insured shipping labels through our shipping partner. You are responsible for packing items securely; screens damaged in transit due to inadequate packaging may receive a reduced offer or be rejected. Risk in the items passes to us when our warehouse confirms receipt of your shipment. Title passes when we pay you.

Every screen is tested and graded in our lab. After testing we send you a quote. You can accept or decline it from your account. If you decline, or if items do not meet our purchase criteria, we will return them to you (return shipping may be at your cost) or recycle them with your consent. Quotes are valid for 14 days; if we receive no response we may follow up before treating the quote as declined.

Accepted quotes are paid to the payout method saved in your account: SEPA bank transfer (IBAN), PayPal, or supported cryptocurrencies. You are responsible for the accuracy of your payout details — payments sent to the bank account, PayPal address, or wallet address you provided are deemed properly made. Crypto payouts are converted at the rate applicable at the time of processing and are irreversible once broadcast.

You are responsible for any taxes due on amounts we pay you. Business sellers must provide accurate invoicing details where applicable.

Loyalty tiers, bonuses, and referral rewards are described in your account and may be changed or withdrawn at any time. They have no cash value outside the service, and we may reverse rewards obtained through abuse, self-referral, or fraud.

You may not use the service to launder money, sell stolen or counterfeit goods, misrepresent the contents of shipments, interfere with the operation or security of the platform, or scrape our pricing data for commercial purposes without permission.

Nothing in these terms limits liability that cannot be limited by law (including for death, personal injury, or fraud). Otherwise, our total liability to you in connection with the service is limited to the value of the shipment giving rise to the claim. We are not liable for indirect losses such as lost profits or lost business opportunities.

We may update these terms from time to time. The version published on this page applies from the "last updated" date above; material changes will be announced in the app or by email. If you continue using the service after a change takes effect, you accept the updated terms.

These terms are governed by the laws of the Netherlands. Consumers in the EU also keep the protection of the mandatory consumer laws of their country of residence. Disputes will be submitted to the competent court in the Netherlands, unless mandatory law gives you the right to a court in your own country. You can also use the European Commission's online dispute resolution platform.

Questions about these terms? Email ismail@osiris.one or reach us via the contact options in the footer.